The protection of your personal data is a priority for us, which is why we are committed to only processing your personal data that is strictly necessary to provide you with the best service, ensuring transparency of information, and application of best practices in the field security and protection of personal data.Whenever your personal data is processed by contracted entities, we will demand that you present the same level of security and privacy guarantee, in terms of personal data protection.We want to deserve your trust and feel that your personal data is safe with us, as we will always be committed to protecting your privacy, taking, with great seriousness and commitment, our responsibilities with regard to the protection of your personal data.In case of doubt about the treatment of your personal data, we will be available to clarify it.
The person in charge of protecting your personal data can be contacted through the following e-mail: firstname.lastname@example.org
We are committed to only processing personal data strictly necessary to provide our services with the highest quality:
- ONLINE ACCOUNTIf you create an online account at www.marasilmalta.com we will process your personal identification (name) and contact details (email, address and mobile phone number). The processing of this personal data is necessary so that you can take advantage of the features of your online account, namely, to make remote purchases and access your purchase history.Your personal data will be deleted 5 years after your last login.- DIRECT MARKETINGWe also need your identification (name) and contact details (email and mobile phone number) in order to send you informative communications about news, campaigns and offers, discounts or benefits, generic or targeted, via SMS and / or email. At any time, you can withdraw the indication to receive this type of communications, either through the settings of your personal account, or through each communication we send you.We will only retain your personal data as long as you maintain your consent to receive these communications. If you revoke your consent to this treatment, we will delete your personal data.- BIRTH LISTS | WORKSHOPSWhenever you ask us to create a Birth List or participate in one of our Workshops, we will have to process your personal identification (name) and contact details (mobile phone number, email and postal code). Regarding the Birth List, your personal data will be deleted 6 months after its expiration date.In turn, in the scope of Workshops, we will only keep your personal data for the period of 6 months after your participation.- IN STORE SALES | TRANSFERS | BOOKINGSWhenever you purchase items that are not available at the store, we will ask you for your identification (name) and contact details (mobile phone number, address and email), so that you can inform you as soon as your item is available. available for collection, as well as to deliver it to your home, if you so request.We will also need your identification (name) and contact details (mobile phone number and e-mail) for situations where you ask us to transfer an item from one store to another, or for cases in which request the reservation of an article in store.- HOBBIESOn our social networks - facebook and instragram - we do hobbies with some frequency. Whenever you are one of our prizewinners / winners, we will ask you to provide us with your identification (name) and contact details (mobile number, address and e-mail). These personal data will only be processed for the purpose of attributing and sending the respective prize.- CHILDCARE SESSIONSIn order to schedule a childcare session, we need you to provide us with your identification (name) and contact details (mobile number and email).Additionally, you can also provide us with family details (number of children and their age) so that we can provide you with a more personalized service.- RENTAL OF FOOD PUMPSIn order to provide you with the service of renting a food pump, we need your identification data (name, tax identification number and identity card / citizen card / passport) and contact details (mobile phone number) , address and email).- BUDGET REQUESTSWhenever you ask us for a budget, we will have to process your personal identification data (name and tax identification number) and contact details (mobile phone number, address and e-mail).- TRANSACTION MANAGEMENTIf you ask us to indicate your tax identification number on your purchases, we will need to register it and, later, transmit it to the Tax Authority.- AFTER SALES SERVICEIn case of repair of any item purchased in our stores, you will be asked for your identification data (name and tax identification number) and contact details (mobile phone number, address and email) so that we can inform you as soon as your item is available for pick-up, or to have it delivered to your home, if you wish.- EXCHANGES | RETURNSIn order to exchange items, we will ask you for your identification (name) and contact details (mobile number, address and e-mail). These details and your bank identification number will also be requested in case of item returns.- CUSTOMER CAREIn order to provide you with the best assistance and support, we need you to provide us with your personal identification (name) and contact details (email and mobile phone number). In this way, we can identify you, analyze your request and respond to you in a timely manner.- SUGGESTIONS AND COMPLAINTSYou can, at any time, make suggestions or complaints, referring to our services, indicating your identification (name) and contact details (email and mobile phone number).
We only keep your personal data for the period strictly necessary to fulfill the objectives identified above, within the legal limits. At the end of the defined conservation period, we undertake to delete, destroy or anonymize your personal data.With the exception of transaction data, which by law we will have to keep for a period of 10 years, as a general rule, we will delete your personal data as soon as your questions and requests have been answered and duly resolved, the services you request from us provided, or the warranty periods for the items you buy or repair have already elapsed.
In certain cases, we may disclose your personal data, to the extent strictly necessary, to entities that provide services to us, within the scope of home deliveries, item repairs, support services and marketing actions.If your personal data has to be shared with entities that are not located in the European Economic Area, we guarantee that they are required to comply with European legislation on the protection of personal data.We will proceed with the transmission of your personal data to the Tax Authority, as required by law.We do not, under any circumstances, share your personal data with other companies or brands, for other commercial purposes.
As a rule, the holder of personal data has the following rights in terms of data protection: right of access, right of rectification, right of deletion, right of limitation, right of portability, right of opposition and right not to be subject to automated decisions.In cases where you have given consent for a specific treatment of your personal data, you can withdraw it at any time.To exercise any of these rights, you must do so by requesting the following e-mail: email@example.comWe will carry out a careful analysis of your requests, assessing their legitimacy and relevance, committing ourselves to respond in a timely manner. If necessary, you can also file a complaint with the National Data Protection Commission (CNPD) .
We used our Website , cookies for improving the performance and your browsing experience, increasing, on the one hand, the speed and efficiency of response and, on the other, eliminating the need to repeatedly enter the same information.The placement of cookies not only helps our website to recognize your device the next time you visit us, but it will also be essential for its proper functioning. The cookies used by us on our website, do not collect personal information that allows you to be identified, but only keep generic information, namely, the form and / or place of access to our Website , as well as how you use it. The cookies retain only information related to your preferences as a user.
Cookies session : are temporary cookies that remain in the cookie file browser until it abandons the web page, so there is no record on the user 's hard drive. The information collected by these cookies is used to analyze website traffic patterns. Ultimately, this allows us to improve the content and improve the usability of the website.Analysis cookies : These are those that, treated well by us or by third parties, allow us to quantify the number of users and perform the measurement and statistical analysis of how users use the service offered. We examine your navigation on our website, with the aim of improving the supply of products or services that we offer you.AdvertisingCookies : These are those that are treated well by us or by third parties, which allow us to more effectively manage the offer of advertising spaces that exist on the website, being able to analyze your browsing habits and show you advertising related to your profile. navigation.
We have a variety of information security measures, in line with the best national and international practices, in order to protect your personal data, including technological controls, administrative, technical, physical measures and procedures that guarantee the protection of your personal data, preventing its misuse, unauthorized access and disclosure, its loss, its improper or inadvertent alteration, or its unauthorized destruction.We assume, in terms of information security, the same commitment to continuous improvement by which we are guided in our daily activity.Among others, we highlight the following measures:i. Restricted access to your personal data;ii. Secure storage and transmission of your personal data;iii. Protection of information systems through devices that prevent unauthorized access to your personal data;iv. Implementation of mechanisms that guarantee the integrity and quality of your personal data;v. Permanent monitoring of information systems, with the aim of preventing, detecting and preventing the misuse of your personal datavi. Redundancy of personal data storage, processing and communication equipment, to avoid loss of availability.